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Refund Policy
Last updated: January 2025
1. General Refund Policy
At Anolipi Digital, we strive to provide the best services. If you are not satisfied with your purchase, we offer a refund subject to the following terms and conditions.
2. Refund Eligibility
To be eligible for a refund, you must submit a request within 14 days of your purchase. The service must not have been fully rendered or consumed. Please contact us with your order details to begin the process.
3. Non-Refundable Items
- Custom or personalised campaign work already delivered.
- Downloadable software products or digital assets.
- Services that have been fully rendered.
- Advertising spend already deployed to ad platforms.
4. Refund Process
4.1 Requesting a Refund
Contact us at info@anolipidigital.com with your order details and reason for the request. We will review and respond within 5 business days.
4.2 Approved Refunds
Approved refunds will be processed to your original payment method within 7–14 business days. Your bank or card provider may require additional time.
5. Exchanges
We only replace services if there is a verifiable error on our part. Contact us at info@anolipidigital.com to discuss your situation.
6. Contact Information
Anolipi Digital Media Private Limited
4/A, 5th Floor, 36/10 Nurani Bankolapara, Subidbazar, Sylhet, Bangladesh